Virtus Harvest weighs and records every load from your Virtus grain cart scale. If something isn't working, get in touch — we answer directly.
Email us
support@virtusharvest.comPlease include your scale's serial number and firmware version — both are on the Device tab in the app.
The quickest way for us to help is a diagnostics report. In the app, open More ▸ Diagnostics ▸ Run Diagnostics, then tap Send Email. It opens your mail app with the report already filled in and addressed to us.
Make sure Bluetooth is on and the scale has power. Open the Device tab and tap Scan. On first use the app asks for Bluetooth permission — if you declined it, enable it in your phone's Settings under Virtus Harvest.
Sign in to the same account on both, then tap the sync button at the top right. Check that the same Season is selected on both devices — the totals and history are filtered by season, so a different season looks empty.
Run the Calibration Tool on the Device tab with a known certified weight. Use Zero Scale only when the cart is genuinely empty.
Device tab ▸ Check for Firmware Updates. Keep the phone near the scale and leave the app open until it finishes. Your calibration is preserved.
Everything is saved on the device first. Loads recorded out of service upload automatically the next time you sync.
More ▸ Settings ▸ Delete Account permanently removes your account and all of its records. This cannot be undone.
The app is available in English and Spanish. Change it under More ▸ Settings.